Support

Reach Pikvaa support through the app; official contact channels and hours are available here. If support needs to look into your account, you grant access for 1 hour, 24 hours or 3 days, and photos stay blurred unless you allow them. During outages, a public status page and in-app banner explain what is happening.

Yes. Pikvaa runs a public status page and shows an in-app banner to studios during incidents. Monitoring alerts the team within 5 minutes of problems like the app being down, upload failures or payment sync issues. After an incident, affected studios get a short note and apology.

Wait a moment and tap resend; resends are allowed within a limit. Check that your number is correct, since +91 is added automatically. If the SMS provider has an outage, Pikvaa shows a retry message and a status banner. For selection submit, the OTP goes only to the main client's phone.

Change it from your account settings; Pikvaa confirms with an OTP on your old number and the new one, and logs the change. If you no longer have the old number, start a recovery request with ID proof. It waits 72 hours, sends notices to your old number and email, and is reviewed by the platform.

Failed files retry automatically, and uploads resume after a network drop or laptop sleep. The progress counter shows done, total and retrying files, and failures also appear as a red card on the Today screen. If a file is over the size limit or the pack is full, Pikvaa tells you before uploading.

Check the client is entering the right Client PIN; after 5 wrong tries the gallery locks for 15 minutes. Confirm the gallery is published and the pack hasn't expired, and that you haven't changed the PIN. If the link was never opened, Pikvaa can send an optional backup SMS after 3 days.

Pikvaa is running a product with five to ten studios on real paid events before launch, to test pricing, space used per event, downloads and support time. Public availability details are available here. Studios interested in early access should watch Pikvaa's website and social pages for announcements as launch details are confirmed.