FAQ

Privacy and data in India

Pikvaa is built around privacy: studio data is isolated, galleries are PIN-protected with lockouts, full-quality files leave only after release,…


Privacy and data in India

Is my clients' data safe on Pikvaa?

Pikvaa is built around privacy: studio data is isolated, galleries are PIN-protected with lockouts, full-quality files leave only after release, sessions end immediately on PIN change or staff removal, and every sensitive action is logged. Support cannot see photos without the Owner's permission, and a data-breach response plan is in place.

Is Pikvaa's data stored in India?

Not guaranteed. Pikvaa stores photos on Cloudflare R2, and R2 does not guarantee that data stays in India. This is a known risk, and a fallback option is still being decided. Pikvaa states this openly rather than claiming Indian data residency.

Does Pikvaa follow Indian privacy rules?

Pikvaa's deletion, retention, legal-hold and breach-notification processes, and its Standard or Protected checkout, are reviewed by an Indian privacy lawyer and a CA before launch. The breach plan includes notifying affected studios, clients and the Data Protection Board as required by law, without delay.

What does Pikvaa do if there is a data breach?

Pikvaa follows a five-step plan: detect the issue, contain it by revoking sessions and links, rotating keys and locking galleries, assess what was affected, notify affected studios, clients and the Data Protection Board as required, then publish a report on cause, impact and fixes to affected studios.

Will my photos appear on the studio's website without permission?

No. A studio's Pikvaa landing page can use photos only from galleries where the client gave consent, and testimonials appear only with consent. If you withdraw consent, your photos are removed from the page. Free landing pages show up to 20 photos and Pro pages up to 100, all consent-based.

Who at Pikvaa can see my studio's photos?

Pikvaa platform admins cannot see photos or client data without the studio Owner granting support access, and even then photos are blurred unless allowed. Platform staff never act for the studio. Pikvaa sees only account-level data such as plan, storage and payments made to the platform.

How long does Pikvaa keep invoices and logs?

Invoices and payment records are kept for 8 years, audit and security logs for 1 year, and logs never contain photos. Deleted photos are purged from live storage within the stated timeline and age out of backups within 30 days. Anything under a legal hold is kept until the hold is lifted.

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