Effective date: 2 November 2026.
Eligible reviews
Contact Pikvaa if you were charged more than once for the same purchase, payment succeeded but the plan or event pack was not provisioned, or a verified Pikvaa service problem prevented meaningful use and support could not restore it.
Situations that do not normally qualify
A change of mind after use, unused capacity, missed client deadlines, expired storage, files deleted after the displayed recovery period, failure to keep originals, or problems outside Pikvaa's control do not normally qualify. Rights that apply under law remain unaffected.
Request a review
Open Help in your Pikvaa account, choose Contact support, then Billing. Include the studio name, transaction reference, purchase date and a concise description. Never send payment passwords, one-time passwords or full card details.
Outcome
We may verify account ownership, payment status, provisioning and usage. Approved refunds are returned through the original payment method where possible. Payment-provider processing times may apply. You can request a review within 7 days of the charge. We reply within 2 business days, and approved refunds are credited to the original payment method within 5–7 business days.
Cancellations
Cancelling renewal stops the next renewal charge. It does not automatically refund the current subscription or an event pack already provisioned.
Contact
Email hello@pikvaa.com or use the billing channel on the Contact page.
Pikvaa, a product of Tanishkha
Ground Floor, 3-158, Middle Street, Swamythoppu, Kamarajapuram, Suchindrum, Kanniyakumari, Tamil Nadu - 629704, India
GSTIN: 33BMVPA2143N2ZV
Email: hello@pikvaa.com