Client FAQs

Tap the gallery link your studio sent on WhatsApp, then enter the 6-digit Client PIN they sent in a separate message. It opens in your phone or computer browser with no app to install. You can then view photos, tag favourites and pick photos for your album.

Open the gallery with your Client PIN and tap 'Add to album' on each photo you want printed. Give important ones priority 1, 2 or 3. The counter shows how many you can still add under the studio's album limit. When you're done, tap Submit and confirm with the OTP sent to your phone.

They are tags to organise your choices. Love and Favourite help you mark photos you like for your own reference. 'Add to album' is the actual selection that the studio uses to design your album, and it counts toward the album limit. Album photos can also get priority 1, 2 or 3.

Yes. Share the Client PIN with close family and everyone works on the same live selection together, with changes syncing instantly. If someone removes a photo, everyone sees who did it with an Undo button. Only the main client can submit, because the OTP goes to your phone.

Create a share gallery. From your gallery, pick the photos you want to show and Pikvaa makes a view-only gallery with its own PIN. Friends can view and heart photos but can't select, submit or download. You can create up to 10 share galleries and disable any of them anytime.

Previews carry the studio's watermark to protect their work before final delivery. They are web-quality copies for viewing and selecting. After you pay the balance and the studio releases the final edited photos, you download clean full-quality files. Studios can choose to turn watermarks off for an event.

Gallery photos are web-quality previews, compressed to load quickly even on slow mobile data. They are meant for viewing and selecting. Your final edited photos are delivered in full quality after the studio releases them, which happens once payment is complete and the files are approved.

It depends on your album size and the studio's package. Many studios set an album limit in their package, so check it first. In Pikvaa, the counter shows your limit and remaining picks. Mark must-have photos as priority 1 so the designer keeps them first.

Yes, ask your studio. After submit, the selection is locked, and only the studio can reopen it. Studios usually allow some free reopens and may charge for corrections after that. Each reopen adds up to 14 days, and every version is saved so nothing is lost.

The selection closes, but you can still view the gallery until the studio's pack ends. Contact your studio, which can reopen the selection for up to 14 more days, within a total cap of 120 days from when the gallery went live. Reminders are sent 30, 7 and 1 days before.

Yes. Client PIN holders can download a limited number of social-size copies, around 2048 px with a small studio logo, before payment. The default is 10 per event, re-downloads are free, and your studio can add more. Full-quality photos come after final release.

Pay your studio directly, usually by scanning the studio's UPI QR in the gallery with the balance prefilled, or by cash or bank transfer as agreed. The studio checks its account and marks the payment. You can get a receipt on WhatsApp. Final photos are released once the balance is cleared.

The studio must first confirm the money arrived in its account, then approve the final edited files and tap Release. If the gallery shows 'Paid, waiting for final approval', editing or checks are still in progress. Contact your studio with your payment reference to speed it up.

Yes. Your gallery needs the 6-digit Client PIN, and 5 wrong tries lock it for 15 minutes. Only watermarked previews are shown, full-quality files are never reachable by link before release, and your studio can change the PIN at any time if it is shared too widely.

No. Submitting requires an OTP sent only to the main client's phone, so the final selection cannot be locked without you. Relatives with the Client PIN can tag and select, and every removal shows their name with Undo. This protects your final album list.

Your photos stay online until the studio's storage pack ends, shown as the gallery access date. You'll get reminders 30, 7 and 1 days before. After that the gallery goes offline, and files are permanently deleted 37 days after expiry. Download and back up your photos early.

Yes. As the main client, tap 'Request deletion' in your gallery and confirm with the OTP on your phone. The studio handles it within 30 days under the platform's service rule. Photos then go to a 7-day recovery bin and are purged, while invoices and payment records are kept as required.

No. You don't need an account, password or app. Just open the link and enter the Client PIN. You'll receive an OTP on your phone only when submitting your selection or requesting deletion. Your studio sends the link and PIN on WhatsApp, usually as two separate messages for safety.

Tell your studio. They can update it, confirmed by OTP on your old number and the new one. If you no longer have the old number, the studio starts a recovery with ID proof and a 72-hour wait. Submitting the selection and deletion requests pause during recovery.

Your studio may share a review request three days after your first final download, with at most one reminder. You can leave a star rating and optional testimonial, and a Google review button is shown to everyone. Your testimonial appears on the studio's page only if you consent.

Yes. The default is 5 completed full downloads per event, so you can download on a phone, laptop and for family members. Failed or resumed downloads don't count. After downloading, copy the files to a drive or cloud for safekeeping.

All Pikvaa deadlines count in India Standard Time (IST) and are also shown in your local time, which helps NRI families abroad. The selection deadline, gallery access end and deletion dates all appear on the event page. Reminders arrive 30, 7 and 1 days before the selection deadline.

Yes. Any family member with the link and PIN can open the gallery from any country in a browser, with no app. For relatives who only need to view, create a share gallery with a view-only PIN. Deadlines show in both IST and their local time.

Yes. When relatives heart photos in a share gallery, the studio and you see heart counts and can sort by most loved. Relatives can't see the counts. Hearts are only a guide and never change your album selection. Each viewer can give one heart per photo.

Ask your studio to change the Client PIN right away. The old PIN stops working and every session using it ends immediately. If it was a share-gallery PIN, simply disable that share gallery from your own gallery. Active downloads using the old access are also cut.

Yes. Each time your selection is reopened and resubmitted, Pikvaa saves a new version and keeps the older ones with a list of differences. This helps you and the studio agree on exactly which photos go into the album. Only the studio can reopen a submitted selection.

That depends on how your studio sets up the event. A multi-day event can use one pack starting from the first shoot day, so photos from several functions can appear in one gallery where your family selects together. Ask your studio how they've organised your events.