FAQ

Bookings and crew

Yes, with the CRM on Pro or during the trial. Add leads by quick add, by sharing a WhatsApp message or call into the Android app, from an enquiry form…


Bookings and crew

Can Pikvaa manage leads and enquiries?

Yes, with the CRM on Pro or during the trial. Add leads by quick add, by sharing a WhatsApp message or call into the Android app, from an enquiry form link or your landing page. Leads move through New, Talking, Quoted, and Booked or Lost, with one optional follow-up reminder.

How do quotes work in Pikvaa?

Pick a package template, edit items and prices, and set validity, advance amount and due date. Pikvaa creates a PDF and an online link you share on WhatsApp. The client accepts by OTP, which records who, when and which version. Accepted quotes are locked; changes need a new version.

How are bookings confirmed?

A booking created from an accepted quote starts as Tentative. When you mark the advance received, it becomes Confirmed and the crew and shoot hours are reserved on the calendar. You can confirm without an advance as a logged override. Tentative holds expire after the number of days you set.

Can I take two weddings on the same date?

Yes, if your crew and hours do not overlap. Pikvaa checks clashes by crew availability and shoot hours, not whole dates, so multi-crew studios can take two events on one date. Solo studios still get a full-day block. Overlapping confirmed crew hours are blocked; tentative overlaps show a warning.

What is Pikvaa's default cancellation policy?

Studios can use their own policy or the default: one free date change if requested 30 or more days before; cancelling 60+ days before refunds the advance minus 25%; 30 to 60 days refunds the advance minus 50%; within 30 days, no refund. Exactly 30 or 60 days counts in the client's favour.

How do I assign photographers and freelancers to a shoot?

Open the booking or event, add shoots with date, time and venue map link, then assign staff and freelancers. Freelancers accept or decline in the app; the Owner is alerted after 24 hours without reply. Each crew member sees a call sheet with time, venue, crew and notes, but no amounts.

Can freelancers see my client details or payments?

No. Freelancers see only the shoots they are assigned to, never payments, the CRM or client phone numbers, including on call sheets. The server checks assignment on every request. If uploads are enabled for them, access covers that event only and ends 7 days after the shoot.

What roles can I give my staff?

Pikvaa has Owner, Manager, Photographer and Editor roles, plus custom roles built from a permission list. Managers handle the CRM, events, galleries and payments; Photographers see their shoots; Editors upload finals and see selections. Billing, deleting the studio, transferring ownership and permanent deletion stay Owner-only.

How many staff can I add on Pro?

Pro includes 5 staff accounts, with extra seats priced at ₹999 per year each. Freelancers invited to individual events never count toward the limit. On the Free plan, only the Owner logs in, plus any freelancers. The Pro price and seat price are still being confirmed with photography studios.

What does the Today screen show?

The Today screen shows only what needs action: red Act now cards for overdue payments, upload failures, packs expiring within 7 days and unconfirmed freelancers; today and tomorrow's shoots; submitted selections ready for you; leads and expiring quotes to follow up; and quick numbers like money collected. Done cards disappear.

Can I get a landing page for my studio?

Yes. Pikvaa includes a mobile-fast landing page with a built-in lead form. Free studios get 2 templates, Pikvaa branding, up to 20 photos and a subdomain. Pro gets all 6 templates (wedding, pre-wedding, baby/kids, fashion, events, minimal), no branding, a custom domain and up to 100 photos.

Does Pikvaa ask clients for reviews?

Yes. Three days after the client's first final download, the studio can share a review request, with at most one reminder. Every client sees a Google review button, with no gating. Low ratings also go privately to the studio, and testimonials appear on your landing page only with client consent.

Will Pikvaa help me find freelancers or pass on dates?

A verified freelancer and studio network, with date handoffs between studios, is designed for Phase 2, after 50 active studios use Pikvaa. Profiles and portfolios will come only from real in-app events. It is available here and not part of the launch version.

Can I transfer studio ownership?

Yes. The Owner picks another member, and both confirm by OTP. The old Owner then becomes a Manager or leaves. You can also name a backup owner in case you are unreachable; without one, a manager or family member can apply with proof after a 14-day notice.

Can a freelancer upload photos to my event?

Only if you allow it. Freelancer uploads are off by default. When turned on, uploads are limited to the assigned event, access ends 7 days after the shoot, and the files count against your pack. Freelancers can upload sneak peeks from their phone.

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